Frequently asked questions
Returns, retrievals and warranty — the answers our customers ask for most.
How do I request to return an item?
Please call us on 09020000175 | 0700FORETEC or send an email to support@foreteconline.com. You can also chat us on WhatsApp (09086000033).
Can I return if my item is outside the warranty period?
No, you will be required to refer the item to the service centre. Kindly contact us.
How do I return an item?
After your claim has been validated (after sending a video clip or picture of the item delivered), a return would be authorized for the item to be returned at the closest Foretec store.
Once retrieval is initiated, what happens next?
Our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item. If unsuccessful, you will be required to return to any of our store closest to you.
Can my item be retrieved?
Yes. A retrieval can be approved only for validated complaints of wrong, damaged, product standard and incomplete items.
Can my warranty be voided?
Yes, a warranty is voided once an item within the warranty period is opened or referred to a technician(s) not affiliated to the manufacturer.
I initiated a return but have not gotten a response and it’s over 48 hours, what do I do?
Please contact us.
Do I have to return the gift when I return a product?
Yes, any free gift must also be returned.
Still need help?
Call, WhatsApp or email our team and we will get back to you.
- Call us090200001750700FORETEC
- WhatsApp09086000033
- Emailsupport@foreteconline.com
- VisitBSG 39 Banex Plaza, Aminu Kano Crescent, Wuse 2, Abuja